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A 12 - Waterstone

9869 Waterstone Blvd

Cincinnati, OH 45249

Salon Policies

Nail Fix

If you need to have your nails fix and it's still under our guarantee policy, please go back to the salon that originally did your nails. If you go to another salon then you will be subject to paying for the nail fix.

Gel Polish

Gel is a long lasting polish that we guarantee for seven days only if the polish was applied along with a manicure. If your gel manicure chips within seven days, please let us know right away so that we can arrange a fix for you. Please go back to the original salon where you had your nails done at.  If you go to another salon then you will be subject to paying for the nail fix. Please be prepare to let us know which salon you went to, the day you came and the technician that worked on you.

Dip Powder

We guarantee dip powder for seven days. If your dip powder chips within seven days, please let us know right away so that we can arrange a fix for you. Please go back to the original salon where you had your nails done at.  If you go to another salon then you will be subject to paying for the nail fix. Please be prepare to let us know which salon you went to, the day you came and the technician that worked on you.

Punctuality

Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so.

 

Personal Items

Ambiance is not responsible for personal items that have been damaged at our salons.  Please be extra careful when handling polishes.

 

Payment Methods

Cash, Visa, MasterCard, Discover, American Express, Ambiance Gift Cards and Apple Pay are acceptable tenders for all services and products. All other forms of payments, including checks and gift cards/prepaid cards from Visa, MasterCard, Discover, American Express and other companies will not be accepted. Please note that payments cannot be accepted over the phone such as processing credit cards over the phone.

 

Gratuities

Unfortunately we are unable to add gratuities for technicians to credit or gift cards. We do, however, provide an on-site ATM machine for your convenience. 

 

Ambiance Gift Cards

Ambiance Gift Cards cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift certificates are non-refundable, but they are transferable. Additionally, Ambiance is not responsible for lost, stolen or damaged cards or any unauthorized card use. Lastly, gift cards expires two years from the date of purchase.

Refunds

Services are non-refundable. If for any reason you are unsatisfied with your service, we will be more than happy to fix it for you. Please do not hesitate to let our front desk or an on-site manager know of any concerns. We're here to help!

Holiday Hours & Availability

New Year's Eve - Closes at 6pm

New Year Day - Open from 11am - 6pm

Easter Sunday - Closed

Memorial Day - Closes at 6pm

Independence Day - Closes at 6pm

Labor Day - Closes at 6pm

Thanksgiving Eve - Closes at 6pm

Thanksgiving Day - Closed

Christmas Eve - Closed at 6pm

Christmas Day - Closed